Peter Rahaman

peter rahaman

Peter Rahaman, a native of Britain, began his career in the UK working in Finance in the film industry before moving into publishing. He then worked as the Controller with Travellers International in Europe and the USA. This escorted coach operator managed clients such as TWA Getaway Europe and the Middle East, BA, Cunard Cruises, SAS, Travellers Charters and Ocean Cruise Lines.

Peter, is a naturalized American citizen, and has extensive years working in the North American travel industry with management experience in Finance, HR, Information Technology, Operations, Customer Service, Marketing and Sales. Peter has been responsible for the development and operation of a number of pioneering programs with VisitBritain. With that team in New York, he built a North American call center using technology and a work environment focused on exceptional customer service and CRM techniques using the latest in global and virtual customer contact operations. These customer service standards and technology were adopted throughout VisitBritain offices worldwide.

From April 2005, he has served as the VP of Operations for the Rail Europe Incorporated (REI), who has been in North America for over 75 years and comprises 190 staff in two locations. He was responsible for developing, training, innovation, and providing ISO quality standards for a staff of 100 employees in Chicago, with sales of $190 million annually. He was charged with development and operation of varied sales channels for voice and web bookings.

From October 2008, he was promoted to VP Sales North America. Based out of the corporate HQ in White Plains he is responsible for the trade relations with his external Sales Force and internal sales support and training group. He also heads up the Groups Dept who work with tour operators and agents.

He enjoys watching English soccer and playing tennis and cycling.

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